Frequently Asked Questions

Find answers to common questions about orders, subscriptions, delivery, and more

Orders & Checkout

How do I place an order?

You can place orders through our website. Simply select your products, add them to your cart, and proceed to checkout. You can also set up subscriptions for regular deliveries.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for secure checkout.

Can I modify my order after placement?

Yes, you can modify your order within 30 minutes of placement by contacting us.

Subscriptions

How do subscriptions work?

Subscriptions provide automatic weekly deliveries of your chosen products. You select your items, frequency, and delivery schedule. Orders process automatically unless paused.

Can I pause or cancel my subscription?

Yes! You can pause your subscription for up to 3 months or cancel anytime with no penalties. Changes take effect on your next delivery.

How much do I save with subscriptions?

Subscribers save 15-25% compared to one-time orders. Your discount depends on which subscription plan you choose.

Delivery & Pickup

What areas do you deliver to?

We offer local delivery in select metropolitan areas and nationwide shipping options. Check our delivery zones page or enter your zip code to see availability.

How much is delivery?

Local delivery is free for orders over $45. Nationwide shipping rates vary by location. Subscription members always get free local delivery.

What is your delivery schedule?

We deliver Tuesday through Saturday. You can choose your preferred delivery day when placing your order. Deliveries are made between 10 AM and 6 PM.

Nutrition & Allergies

Are all products organic?

Yes, all Nuvita Pure products are made with 100% USDA-certified organic ingredients.

Do you have allergy information?

Detailed allergy and ingredient information is available on every product page. All products are clearly labeled with potential allergens.

Are your products pasteurized?

No, our cold-pressed juices are not pasteurized. They are fresh, unpasteurized products and should be consumed within 3-5 days of delivery.

Accounts & Loyalty

How do loyalty rewards work?

Earn points on every purchase. Accumulate points to redeem for discounts, free products, and exclusive offers.

Can I create an account?

Yes, creating an account makes ordering faster and easier. You can save your preferences, track orders, and manage subscriptions from your account.

How do I track my order?

You'll receive tracking information via email when your order ships. You can also track orders from your account dashboard.

Promo Codes

Where do I enter a promo code?

During checkout, there's a field for discount codes. Enter your code and click apply before completing your order.

Can I stack multiple promo codes?

No, only one promo code can be applied per order. The system will apply the code that gives you the best savings.

How often do you offer promotions?

We run regular promotions for email subscribers and loyalty members. Follow us on social media or subscribe to stay updated!

Didn't find your answer?

Our customer support team is here to help. Reach out anytime!